We announce no change fees for new travel booked through April 30
March 30, 2020
We know people are taking a second look at their travel plans right now, and we want you to have flexibility when planning your next trip — that’s why when you book a flight with us by April 30, 2020, you can change it for free over the next 12 months. For more information visit our important notices page.
March 20, 2020
We have extended our change fee waiver to cover travel through May 31, 2020:
- You can cancel your flight or change and rebook on united.com or through the app – a phone call is not required
- For the latest on travel restrictions, step-by-step rebooking instructions and health and safety information, go to united.com/coronavirus
March 10, 2020
- If you’re scheduled to travel March 10 – April 30, 2020 and would like to change your plans, there is no fee to do so, regardless of when you purchased your ticket or where you’re traveling. This is in addition to our previous waiver, which waives all change fees – domestic and international – for tickets purchased March 3 – March 31, 2020.
- For more information visit https://www.united.com/ual/en/us/fly/travel/notices.html.
March 3, 2020
We know people are taking a second look at their travel plans right now, and we want you to be able to book your next trip knowing that you can change your plans, if needed. That’s why we’re waiving change fees for any bookings — domestic and international — made between March 3 and March 31, 2020. The waiver applies to all tickets, all fare types, all destinations, all points-of-sale and all travel dates available for sale. For the most up-to-date waiver information regarding change fees and refunds visit https://www.united.com/ual/en/us/fly/travel/notices.html.
- Any ticket purchased between March 3 at 3:00 p.m. CST and March 31, 2020 at 11:59 p.m. CST will not incur change fees.
- This is available for any of United’s published nonrefundable fares.
- If you decide to cancel your flight, you can retain the value of your ticket to be applied to a new ticket without fee for travel up to 12 months from the original issue date.
We are constantly evaluating our schedule as the coronavirus outbreak evolves. Last week we announced that we suspended some service to Tokyo-Narita, Osaka, Singapore and Seoul. Additionally, we have extended the suspension of flights between our U.S. hubs and Beijing, Chengdu, Shanghai and Hong Kong through April 30. We will stay in close contact with the CDC and other health organizations as we continue to evaluate our schedule.