United Airlines, Inc. (commonly referred to as United) is a major American airline headquartered at the Willis Tower in Chicago, Illinois. United operates a large domestic and international route network spanning cities large and small across the United States and all six inhabited continents.
United Airlines Flight Status
https://www.united.com/en/us/flightstatus
As part of its hub-and-spoke business model, United currently operates eight hubs.
- Chicago–O’Hare – United’s hub for the Midwest and largest hub overall. United controls 47% of the market share in O’Hare, making it the largest carrier at the airport. United’s corporate headquarters are also in Chicago.
- Denver – United’s hub for the Rocky Mountain region of the United States. United has about 42% of the market share in Denver, making it the largest carrier at the airport. By number of flights it has become United’s largest hub in 2021.
- Guam – United’s hub for flight routes in the Pacific region. United has about 98.8% of the market share at Guam International, making it the largest carrier at the airport. Former Continental Airlines hub.
- Houston–Intercontinental – United’s hub for the Southern United States and primary gateway to Latin America. United currently has about 78% of the seat share at IAH, making it the largest carrier at the airport. Former Continental Airlines hub.
- Los Angeles – United’s secondary hub for the West Coast and gateway to Asia and Australia. United has 15% of the market share at LAX, making it the third-largest carrier at the airport.
- Newark – United’s primary hub for the East Coast and gateway to Europe, while including other select flights to Latin America, Africa, and Asia. United has 68% of the market share at Newark, making it the largest carrier at the airport. Former Continental Airlines hub.
- San Francisco – United’s primary hub for the West Coast and gateway to Asia and Australasia. United has about 46% of the market share at SFO, making it the largest carrier at the airport.
- Washington–Dulles – United’s secondary hub for the East Coast and gateway to Europe and Africa. United has about 65% of the market share at Washington Dulles, making it the largest carrier at the airport.
What to expect on your trip
Before you go

- Provide contactless travel assistance with the United app.
- Allow you to view the travel restrictions for your destination and verify your COVID-19 documents with the Travel-Ready Center.
- Provide more flexibility thanks to the removal of change fees for most Economy and premium cabin tickets for flights within the U.S., or international travel originating in the U.S.
- Allow you to pay for checked bags and sign up for bag delivery online.
- Provide partner airline guidelines and destination-specific travel restriction
In the lobby

- Perform temperature checks for employees and flight attendants working at hub and line stations.
- Use sneeze guards at check-in and at the gate.
- Promote social distancing using floor decals spaced 6 feet apart.
- Provide touch-less check-in at select airports for customers with bags.
- Utilize TSA PreCheck® to move through security lines faster.
At the gate

- Disinfect high-touch areas such as charging stations, counters and seats.
- Provide hand sanitizer stations.
- Allow customers to self-scan boarding passes.
- Promote social distancing in the gate areas, on the jet bridges and at our United ClubSM locations.
- Utilize Clorox Total 360 Electrostatic Sprayers to disinfect in select airports and United Club locations.
- Promoting social distancing, enhancing our cleaning procedures and more at our United Club locations
- Use Agent on Demand to connect with customers remotely via phone, video or chat to answer day-of-travel questions.
On board

- Provide individual hand sanitizer wipes for customers.
- Provide onboard items like pillows and blankets upon request.
- Disinfect high-touch areas, like tray tables and armrests, before boarding.
- Reduce contact between flight attendants and customers during snack and beverage service.
- Ensure aircraft cleaning standards meet or exceed CDC guidelines.
- Use state-of-the-art, hospital-grade, high-efficiency (HEPA) filters during the entire flight to circulate air and remove 99.97% of airborne particles.
- Use Ultraviolet C (UVC) lighting wands to disinfect sensitive components like switches and touchscreen displays in our pilot flight decks.
- Utilize antimicrobial technology on all of our aircraft to add an additional layer of sanitization on board.
After landing

- Deliver bags from the airport to the customer’s destination with Bags VIP.
- Provide bag tracking on the United app.
- Provide airport maps on the United app to make connections easier.
Information about traveling with bags
Carry-on bags
Learn about traveling with carry-on bags.
Checked bags
Learn about traveling with checked bags.
Issues with your bags
Read about our policies for damaged, delayed or missing bags. You might find these links useful, too:
Special items
Keep in mind there are special policies if you’re traveling with the following:
Basic Economy
Our policies are different for customers with Basic Economy tickets.
Frequently asked questions
Still have questions? Review this page to see if we have the answer.
Other useful information
https://www.unitedflightstatus.com
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